RETURN & REFUND POLICY

At Zidances, customer satisfaction is our priority.

1. Return Eligibility
   Products may be returned within 14 days of receiving the order, provided they are unopened, unused, and in their original packaging.

2. Non-Returnable Items
   For hygiene and safety reasons, opened, used, or damaged fragrance products cannot be returned unless the item was received defective or incorrect.

3. Damaged or Incorrect Orders
   If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery and provide relevant photos or details.

4. Refund Process
   Once the returned item is received and inspected, eligible refunds will be processed through the original payment method or another agreed-upon method.

5. Shipping Costs
   Original shipping charges are non-refundable unless the return is due to an error on the part of Zidances.

6. Return Approval
   All returns must be approved by Zidances before being shipped back.

7. Contact Support
   For return requests or refund inquiries, please contact our customer support team through our official communication channels.